Return and Refund Policy

(IN 48 HOURS)

If you encounter a defect, please contact us immediately at twinleolux@gmail.com, and we will assist you in finding a suitable remedy. To be eligible for a return, refund, or exchange, the goods must be in their original packaging and condition as received. When your return or exchange request is received, you will be informed via email whether your product is eligible for return or exchange. We will send further instructions on how to complete the return process.

"Please ensure you return the products within the indicated timeframe to avoid complications with your request. We highly appreciate your cooperation in adhering to the return instructions, which helps facilitate a smooth and efficient process."

Refunds are also possible if the product is found to be damaged in a major condition or if it is significantly defective. In such cases, a full refund will be processed once the product is assessed and deemed eligible for a refund. We urge you to contact us promptly for resolution if you receive a defective or damaged product.

Thank you for your understanding and cooperation.